JOB DETAILS

JOB DETAIL

● Train users how to use the app & recommend usage ideas (materials available)
● Follow-up & provide consulting support to ensure successful usage
● Support Thai and overseas customers in English & Thai via LINE Official Account, email,
phone etc. Handle internal procedures & contact customers (new and renewal contract)
● Continuously create & update support materials
● Translation for any announcement, language in the app etc.

REQUIRED WORK EXPERIENCE

● Thai nationality, Female, Age 28-32 years old
● Bachelor’s degree of any field
● 2-3 years of experience in Customer Success/Customer Support would be an advantage
(In case past experience is Sales Co./Sales & Support, if the candidate has good communication skills, can coordinate/manage internally/externally, she can also be a potential candidate)
● Having experience in the SaaS/Technology-related fields would be an advantage
● Good command of English (TOEIC 800 up) - Business Level. Able to explain, give advice, discuss business (both verbally and in writing)
● Having experience of studying abroad in an English-speaking country would be an advantage
● Having knowledge of Japanese language would be an advantage (JLPT N3)
● High responsibility
● Active learner
● Interpersonal skills with service mind
● Critical thinking skill including Analyzing, Problem-solving skills
● Teamwork skill
● Multi-tasking skill
● Creativity
● Microsoft Office, G Suite i.e. Google Doc, Google Sheets, LINE etc.