JOB DETAILS

JOB DETAIL

Job Purpose:
To perform the most effective After Sales service support of spare part operation and at the same time to coordinate and assist team in order to achieve company target and deliver high value products and service that meet customer’s satisfaction.

Job Description
1. Spare part operation system
• Coordinate with ASP (Authorize Service Partner) purchasing team to serve spare part that they need to purchase with efficiency spare part management system
• Coordinate with Service Support Team to provide enough spare part for ASP (Authorize Service Partner)
• Coordinate with Logistics & Supply Chain Team to provide and deliver spare part and buffer enough stock that ASP (Authorize Service Partner) require.
• Coordinate with Regional Office Team to follow spare part outstanding items.
- Coordinate and Manage Spare Part Distributor to operate under Epson standard price operation
procedure.
- Can be working by regional spare part management system and flexible by manual systematic.

2. Spare part forecasting
• Coordinate with technical team and ASP (Authorize Service Partner) to get information to provide number of spare part forecast for vendor via Regional Office Team
• To ensure forecasting formula is accuracy data to provide for vendor
• To ensure % accuracy from number of forecasting and number of actual PO
• To ensure balancing between spare part consumption and stock inventories through DOS (date on stock) and TAT (Turn Around Time) target

3. Submit and analyze the daily report , weekly report and monthly report



4. Service Revenue
• Control to provide enough stock to serve customer need
• Control spare part price structure is suitable margin to get revenue from ASP (Authorize Service Partner), Spare Part Distributor, dealer and end user

REQUIRED WORK EXPERIENCE

Qualification:
• Male or female, Thai Nationality, Age not over than 40 years old
• Bachelor Degree in Business Administration or Computer science
• At least 1-3 years’ experience in customer service support of IT product Strong organizational and operational skills
• Problem solving and analytical skills
• Good personality or Service minded
• Team work
• Good command of English