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JOB ID 44804
CS Staff (Customer Support Staff)

locationLocation

Bangkok

businessBusiness

Trading

salarySalary

21,580-23,620 ฿

jobCategoryJob Category

Customer Service(Travel/Hotel/Event)

JOB DETAIL

Summary of Daily Tasks:
1. Daily system operation as routine job
2. Daily correspondence by email and telephone call ( supplier in oversea Japan, Singapore, Malaysia, China, Taiwan and factory in Lamphun, customer and internal organize)
3. Visit customer in case of delivery problem or request from customer

1. Delivery control
1.1 Key in order (to system)
1.2 Monitor delivery on time and report to customer (order balance)
1.3 Negotiate with factory, to improve delivery delay
1.4 Contact supplier, forwarder and broker to arrange shipment
1.5 Confirm delivery to customer (Excel report/Email)
1.6 Cancel order according to customer's request
2. Price registration and control
2.1 Register new sales price into system
2.2 Update sales price
2.3 Request price file
2.4 Issue Credit/Debit Note in case of wrong price update/sales to customer
3. Stock management
3.1 Upload forecast and monitor forecast delivery situation
3.2 Analyse forecast and customer demand trend
3.3 Return or transfer cargo to clear dead stock
3.4 Issue scrap proposal form
3.5 Purchase revise / return, D/N & C/N issue
3.6 PSAN (transferring stock)
3.7 Analyse slow moving stock and report to superior
3.8 Check physical inventory at warehouse
4. Problem solving
4.1 Settle every problem / request under own account
4.2 Visit customer for negotiating or solving any issues (Not compulsory, depends on the situation)

REQUIRED WORK EXPERIENCE

-Female only. Age between 23-26 years old.
-Bachelor's Degree in any field
-At least 1 year of work experience from Japanese Company in any field
-TOEIC Score 600 or higher
-Proficient in Microsoft Office (Excel, VlookUp/IF/ Sorting)

[NOTE]:
*Please attached TOEIC Score Certificate with candidate's profile

Flexible Break Schedule (1 Hour) 11.00-12.00, 11.30-12.30, 11.45-12.45, 12.00-13.00
Voluntary Work from Home: 2days/week (can should any day from Mon. - Fri. *Permanent Rule not just during covid19 situation

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