JOB DETAILS

JOB DETAIL

1 year contract (possible to extend)

- Provide any IT support and troubleshoot any problems for user
- Always looking for an IT technology/innovation and try to apply to the company with the most appropriate solution
- Respond to calls/emails from employees seeking help with most appropriate action
- Record events and problems and their resolution in logs
- Follow-up and update incident status and information
- Identify and escalate situations requiring urgent attention
- Manage IT application and deployment for new employees/ resigned employees to follow company policy such as Files server Active directory, Anti-virus, Terminal server, IP Phone system, Calabrio, Office 365, AirWatch, Cisco Umbrella, LINE Works and etc.
- Manage IT improvement project and coordinate with HQ in Japan

REQUIRED WORK EXPERIENCE

- Male only
- age 25 – 27 years old
- Graduated in Engineering, majoring Information Technology or Computer Science
- At least 2 years of experience as IT helpdesk support
- Good command in spoken and written in English (TOEIC: 600)
- Good understanding of computer systems, mobile devices and other IT equipments
- Have experience in structure/basic configuration/troubleshooting in Windows operation (Both Windows 10 and Windows server2012)
- Have experience in structure/basic configuration/troubleshooting in Basic network device (L2SW, Router, Voice Gateway)