JOB DETAILS

JOB DETAIL

- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Hotel
- Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
- Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going
rapport.
- Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
- Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales
distribution site.
- Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to
accommodate the prospective owners and Owners current and future vacation needs.
- Complete and close the sales contract process by ensuring all required/legal paperwork and documents are
signed and notarized.
- Practice and continue to develop and improve sales script and presentation.
- Ensure clear understanding of finance options and present as an approach to ownership.
- Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc.)
- Follow up face-to-face guest interactions with emails, phone, or mail correspondence.
- Answer owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repair, appraisals.
- Use, demonstrate, and/or coordinate virtual tour (e Tour) software for guests.
- Contact, greet and welcome all arriving/returning owners, prospective owners and leads promptly and
professionally with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner
- Speak to guests and co-workers using clear, appropriate and professional language.


【多国籍なスタッフと働く！英語力を生かして営業ポジションに携わりたい方にはお勧め！】

【業務内容】
- ホテルのオーナーシップ制度の営業活動
- 新規のお客様へのアプローチ、セールスギャラリーの案内や内見のサポート
- バーチャルツアーの予約が入った際のコーディネート及び実施
- お部屋のメンテナンスサポートやその他お客様からの問い合わせの対応
- お客様のニーズをヒアリングし、良い信用関係を築けるような営業活動の実施
- その他関連部門との連携

REQUIRED WORK EXPERIENCE

- Able to liaise in both Japanese and English.
- Minimum of three (3) years’ experience in hospitality or call center related field.
- Ability to work alone with minimal supervision.
- Cheerful and enjoy interacting with people.
- Strong communication and written skill
- Excellent computer skills.

- 性別不問（日本国籍の方）
- 25歳から40歳くらいまでの方
- 日本語と英語でお客様対応ができる方（電話対応含む）
- 3年以上のホスピタリティ業界での勤務経験
- 細かい指示を待つのではなく、能動的に動ける方
- 明るく、お客様対応が好きな方
- コミュニケーション能力が高く、英語・日本語での文章が書ける方
- パソコンスキルのある方