Job description

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16123 Service Delivery Manager (Contract 1-2 yrs) 50,000 - 80,000 B (THB)
Job ID 16123
Occupation 16123 Service Delivery Manager (Contract 1-2 yrs)
Business IT & Telecommunications & Software
Job detail - Identifies a client’s needs and oversees the delivery of the services within the context of the business. - Establish and refine delivery processes. - Oversee employees in different stages of the delivery process, even though they may not be their direct line manager. - This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. - Ensure that processes are efficient and cost-effective. - Responsible for building partnerships and liaising with team leaders to determine services,
Salary 50,000 - 80,000 B (THB)
Location Bangkok  
Required work experience • Male or Female, Age not over 45 years old, Thai Nationality • Knowledge in Service Management based on ITIL • Basic knowledge in Client's business, environments, operations and tools • Basic knowledge in Change, Incident, Problem and MI Management processes and tools • Knowledge in Service Management and Account Management • At least 5 years Business experience, and at least 3 years in IT Services experience
Online Registration

Please complete this online registration form. Having a Japanese or English resume and CV will help the registration process go smoother. Once registration has been completed, a consultant will contact you shortly.

Job Introduction

Our consultants will introduce you to suitible job openings based on your experience, qualification, job hunting schedule and personal preferences.

Job Application / Screening

Upon confirmation of your application, we will recommend you to our Clients with your resume. Usually, it takes up to 2 weeks for the screening process.


On passing the application screening process, Pasona will arrange an interview for you at our clients’ office.
Gernerally, two face-to-face interviews are required in Vietnam.
※In some cases the interview can be held in Japan or performed over the telephone.

Job Offer / Successful Employment

To successful candidates, we will explain the conditions and details of your contract.

Employment Visa Application(if appicable) / Start Work

Once you have agreed and signed the employment contract, the company will then proceed to apply for a work visa. The visa application process takes anywhere from 2 weeks to 1 month to complete.

Post-Employment Support

Until your working visa has been approved we will help and support you with any questions or problems you may have.